1. Order Processing Time
All orders require 3–5 business days for seed sorting, quality inspection, packaging and dispatch.
We only process orders Monday to Friday, excluding weekends and public holidays.
Same-day shipment is not available.
2. Shipping Regions & Transit Time
After your order is dispatched, delivery times vary by destination:
- UK, Europe, Australia: 8–10 working days
- United States: 10–18 working days
- Canada & other global countries: 15–20 working days
Working days exclude weekends, local postal holidays and customs clearance delays.
3. Tracking Information
Once your package ships, we will send a tracking number to your registered email.
You can track your parcel status online via the tracking link provided.
4. Customs & Import Duties
Buyers are fully responsible for any import tax, customs duty, clearance fees or quarantine charges charged by your local customs office upon arrival.
We do not cover customs-related costs or hold liability for customs inspection delays.
5. Delivery Failure Rules
- Incorrect/Incomplete Address
If delivery fails due to wrong, missing or invalid shipping address you provided, we will not offer free reshipment, refund or compensation. You will need to place a new order at your own cost.
- Refused Delivery / Unreachable Recipient
If you reject the package without valid reason or cannot be contacted by courier, all associated losses are borne by you.
- Parcel Disposed by Local Post
Packages discarded by postal service due to long-term undelivery will not be resent or refunded at our cost.
6. Lost Packages in Transit
If your tracking shows the parcel is lost during transportation:
- Option 1: We resend your full seed order free of charge.
- Option 2: Full refund application requires waiting 20 working days for logistics loss confirmation to avoid duplicate delivery.
You must provide official parcel loss certificate from local post office to apply for compensation.
7. Shipping Exclusions
We do not ship to restricted countries/regions subject to international plant quarantine or trade bans.
All seed packages comply with general international mailing standards, but it is your duty to confirm local seed import permission before purchasing.
8. Contact Us
For any shipping inquiries, email our support team: ElowSeed@outlook.com
1. Order Processing Time
All orders require 3–5 business days for seed sorting, quality inspection, packaging and dispatch.
We only process orders Monday to Friday, excluding weekends and public holidays.
Same-day shipment is not available.
2. Shipping Regions & Transit Time
After your order is dispatched, delivery times vary by destination:
- UK, Europe, Australia: 8–10 working days
- United States: 10–18 working days
- Canada & other global countries: 15–20 working days
Working days exclude weekends, local postal holidays and customs clearance delays.
3. Tracking Information
Once your package ships, we will send a tracking number to your registered email.
You can track your parcel status online via the tracking link provided.
4. Customs & Import Duties
Buyers are fully responsible for any import tax, customs duty, clearance fees or quarantine charges charged by your local customs office upon arrival.
We do not cover customs-related costs or hold liability for customs inspection delays.
5. Delivery Failure Rules
- Incorrect/Incomplete Address
If delivery fails due to wrong, missing or invalid shipping address you provided, we will not offer free reshipment, refund or compensation. You will need to place a new order at your own cost.
- Refused Delivery / Unreachable Recipient
If you reject the package without valid reason or cannot be contacted by courier, all associated losses are borne by you.
- Parcel Disposed by Local Post
Packages discarded by postal service due to long-term undelivery will not be resent or refunded at our cost.
6. Lost Packages in Transit
If your tracking shows the parcel is lost during transportation:
- Option 1: We resend your full seed order free of charge.
- Option 2: Full refund application requires waiting 20 working days for logistics loss confirmation to avoid duplicate delivery.
You must provide official parcel loss certificate from local post office to apply for compensation.
7. Shipping Exclusions
We do not ship to restricted countries/regions subject to international plant quarantine or trade bans.
All seed packages comply with general international mailing standards, but it is your duty to confirm local seed import permission before purchasing.
8. Contact Us
For any shipping inquiries, email our support team: ElowSeed@outlook.com