By placing an order, you confirm you have read, understood and agreed to all terms below.
1. Eligible Issues & Resolution Rule
We handle compensation for our-side errors including damaged goods, wrong items, missing contents or defective seeds.
You do NOT need to return the faulty items. After we verify your supporting evidence, we will either resend a full replacement or process a 100% full refund for you.
Non-Returnable & Non-Refundable Categories
Seeds are classified as perishable gardening goods and cannot be returned. The following items are also excluded from returns/refunds:
- Gift cards
- Digital downloadable products
- Personal care goods
Valid Claim Time Limit
All claims for damaged, wrong or missing items must be submitted within 15 calendar days after delivery date. We cannot approve full refunds or replacements for requests made after this 15-day window.
Exclusions to Our Compensation Warranty
We do not cover issues caused by:
- Accidental breakage or physical damage after delivery
- Improper sowing, storage or gardening care
- Natural aging, normal wear of seeds
- Color fading from long-term sun exposure
- Self-modification of seeds or packaging
2. How to Submit a Claim
Contact our support email: ElowSeed@outlook.com first for all issues.
Please attach complete proof materials:
- Original shipping label of the parcel
- Clear unboxing photos or full unboxing video showing the problem
Place items on a flat background and capture package labels & defects clearly for faster verification.
We will review your request and reply within 1–3 business days.
If You Are Dissatisfied With Your Order
If you are unsatisfied with intact, correctly delivered seeds that match product description, contact us to discuss solutions. Partial refunds may be offered based on individual cases; full refunds are not guaranteed for personal preference dissatisfaction.
3. Lost Packages In Transit
If tracking shows your package is lost during shipping:
- Option 1: We resend your entire order free of charge
- Option 2: Full refund request: We need to wait 20 working days for logistics confirmation, to avoid duplicate delivery charges.
Our team will regularly track your parcel and send you real-time updates.
You must provide an official loss certificate or parcel status document from your local post office to apply for lost order compensation.
4. Parcel Disposed / Failed Delivery By Post Office
We will resend orders free of cost only if the delivery address you provided is complete, accurate and valid.
We take no responsibility and offer no refunds/replacements for delivery failures caused by:
- Incorrect, incomplete or invalid shipping address provided by you
- Recipient moved, unreachable, or unreasonably refusing delivery
5. Order Cancellation Rules
Order cancellation is only available within 6 hours after payment on the purchase day, before your package enters packing & shipment preparation. Once processing advances, cancellation or modification will no longer be allowed.
- Cancel within 1 hour of purchase: 100% full refund of your order amount (customer tips excluded)
- Cancel 1–6 hours after purchase: 70% refund of order amount (customer tips excluded). A 30% processing & transaction service fee will be deducted.
6. Refund Processing Notice
We will send you an email notification once we approve your refund request. Refund funds will be returned via your original payment method, and arrival time depends on your payment provider’s processing schedule.
7. Exchanges
We only offer free same-item replacements for damaged, missing or wrong seed orders. Send an email to our support team if you need an exchange.
Important Note
We do not issue refunds for intact seeds that match your ordered specifications and arrive in normal usable condition.
By placing an order, you confirm you have read, understood and agreed to all terms below.
1. Eligible Issues & Resolution Rule
We handle compensation for our-side errors including damaged goods, wrong items, missing contents or defective seeds.
You do NOT need to return the faulty items. After we verify your supporting evidence, we will either resend a full replacement or process a 100% full refund for you.
Non-Returnable & Non-Refundable Categories
Seeds are classified as perishable gardening goods and cannot be returned. The following items are also excluded from returns/refunds:
- Gift cards
- Digital downloadable products
- Personal care goods
Valid Claim Time Limit
All claims for damaged, wrong or missing items must be submitted within 15 calendar days after delivery date. We cannot approve full refunds or replacements for requests made after this 15-day window.
Exclusions to Our Compensation Warranty
We do not cover issues caused by:
- Accidental breakage or physical damage after delivery
- Improper sowing, storage or gardening care
- Natural aging, normal wear of seeds
- Color fading from long-term sun exposure
- Self-modification of seeds or packaging
2. How to Submit a Claim
Contact our support email: ElowSeed@outlook.com first for all issues.
Please attach complete proof materials:
- Original shipping label of the parcel
- Clear unboxing photos or full unboxing video showing the problem
Place items on a flat background and capture package labels & defects clearly for faster verification.
We will review your request and reply within 1–3 business days.
If You Are Dissatisfied With Your Order
If you are unsatisfied with intact, correctly delivered seeds that match product description, contact us to discuss solutions. Partial refunds may be offered based on individual cases; full refunds are not guaranteed for personal preference dissatisfaction.
3. Lost Packages In Transit
If tracking shows your package is lost during shipping:
- Option 1: We resend your entire order free of charge
- Option 2: Full refund request: We need to wait 20 working days for logistics confirmation, to avoid duplicate delivery charges.
Our team will regularly track your parcel and send you real-time updates.
You must provide an official loss certificate or parcel status document from your local post office to apply for lost order compensation.
4. Parcel Disposed / Failed Delivery By Post Office
We will resend orders free of cost only if the delivery address you provided is complete, accurate and valid.
We take no responsibility and offer no refunds/replacements for delivery failures caused by:
- Incorrect, incomplete or invalid shipping address provided by you
- Recipient moved, unreachable, or unreasonably refusing delivery
5. Order Cancellation Rules
Order cancellation is only available within 6 hours after payment on the purchase day, before your package enters packing & shipment preparation. Once processing advances, cancellation or modification will no longer be allowed.
- Cancel within 1 hour of purchase: 100% full refund of your order amount (customer tips excluded)
- Cancel 1–6 hours after purchase: 70% refund of order amount (customer tips excluded). A 30% processing & transaction service fee will be deducted.
6. Refund Processing Notice
We will send you an email notification once we approve your refund request. Refund funds will be returned via your original payment method, and arrival time depends on your payment provider’s processing schedule.
7. Exchanges
We only offer free same-item replacements for damaged, missing or wrong seed orders. Send an email to our support team if you need an exchange.
Important Note
We do not issue refunds for intact seeds that match your ordered specifications and arrive in normal usable condition.